Lourdes University Complaint Policy

Driven by our Catholic, Franciscan, and liberal arts-based mission, Lourdes University commits to resolving our community’s complaints, grievances, and concerns.

COMPLAINTS

The University encourages all individuals to address grievances, complaints, or concerns relating to Lourdes’ institutional policies and consumer protection issues first with the personnel to whom they are directing the complaint.

Students can review the grievance process in the Academic Catalog and the Student Handbook. Employees can consult the University Handbooks. Students needing help filing a complaint may contact one of the following: the Dean for Students, the Dean for Student Success, the Provost’s Office, or a member of the University Community whom they trust. Employees can consult with the Director of Human Resources.

PROCESS

Lourdes encourages all individuals to address complaints with the person to whom they are directing the complaint. If the individual determines it more appropriate to resolve the complaint indirectly, or if it involves a policy, they may file the complaint online in the following areas below.

We encourage individuals making reports to share their names so that we may address matters promptly. However, you may make an anonymous complaint if you prefer.

Complaint Form

Please use the form below to register a complaint concerning Admissions, Academics, Athletics, Institutional Advancement and Alumni, Safety, or Student Life.

Community Concern Form

Title IX/Sexual Assault/Discrimination Complaint Form

Academic Grievances

Students are always encouraged to resolve academic issues directly, in an informal manner, with the member of the faculty, staff, or administration involved. If a student wishes to have a final grade reconsidered, the student must first meet with the instructor and attempt to resolve the difference. In no case will a grade be revised in accordance with criteria other than those applied to all students in the class. If no resolution can be reached with the instructor, the student may initiate a formal Final Grade Grievance.

Please refer to the current Academic Catalog for a detailed explanation of Final Grade Grievance procedures and deadlines. Questions regarding a Final Grade Grievance can also be addressed by academic advisors or the Administrative Assistant to the Provost, located in LH 138. Final Grade Grievance forms can be downloaded below.

NOTE: In light of the February 2026 Lourdes University closure announcement, the grievance procedure for final grades must begin no later than the following dates:

Spring 2026 courses: May 15, 2026
Summer 2026 Session I (first 6-week session): July 6, 2026
Summer 2026 full-term session courses: August 14, 2026

To begin the grievance procedure, the student must complete the required initial meeting with the instructor and submit the Final Grade Grievance Form to the Office of the Provost for dating and recording by the applicable deadline listed above.

If any faculty member or administrator identified in the grievance process is unavailable, the student should proceed to the next required meeting and signature in the sequence outlined in this policy.

Final Grade Grievance Forms

Academic Concern Forms

Student Concern Form

Recording Form

Student Recording Acknowledgement Form

Unresolved student complaints.

Students with complaints not resolved at the institutional level and who have followed all grievance procedures and protocols defined by the school have the right to file a complaint with the Ohio Department of Higher Education (ODHE).

CONTACT ODHE

For unresolved issues arising from online courses or programs, see the NC-SARA student complaint process.

NC-SARA Policy