Lourdes University Complaint Policy

Driven by our Catholic, Franciscan, and liberal arts-based mission, Lourdes University commits to resolving our community’s complaints, grievances, and concerns.

COMPLAINTS

The University encourages all individuals to address grievances, complaints, or concerns relating to Lourdes’ institutional policies and consumer protection issues first with the personnel to whom they are directing the complaint.

Students can review the grievance process in the Academic Catalog and the Student Handbook. Employees can consult the University Handbooks. Students needing help filing a complaint may contact one of the following: the Dean for Students, the Dean for Student Success, the Provost’s Office, or a member of the University Community whom they trust. Employees can consult with the Director of Human Resources.

PROCESS

Lourdes encourages all individuals to address complaints with the person to whom they are directing the complaint. If the individual determines it more appropriate to resolve the complaint indirectly, or if it involves a policy, they may file the complaint online in the following areas below.

We encourage individuals making reports to share their names so that we may address matters promptly. However, you may make an anonymous complaint if you prefer.

First Name*
Last Name*
Applicant Email*
Street Address 1*
Street Address 2
City*
State/Canadian Province/Territory*
Country*
Name for First Recommendation*
Title/Position
Employer
Email*
Please upload letter of recommendation 1 (pdf or Word document)
Accepted file types: doc, docx, pdf, txt, rtf, Max. file size: 2 MB.
Name for Second Recommendation*
Title
Employer
Email*
Please upload letter of recommendation 2 (pdf or Word document)
Accepted file types: doc, docx, pdf, txt, rtf, Max. file size: 2 MB.
Alternately, you may request your teacher to email or mail me their letter:
Honors Program Director
Lourdes University
6832 Convent Blvd.
Sylvania, OH 43560
honors@lourdes.edu
Please respond to the following prompt with an essay of 400-600 words:

Imagine you are backpacking through a foreign country. Because you want to engage with the local population, you have brought three items in your backpack that will help them learn about your culture and worldview. Apart from your smartphone, what three items have you chosen, and how do they represent these aspects of you?
Complete your essay here or upload a file below:*
Upload your essay here: i.e. *.doc, *.docx *.pdf (2MB file size limit)
Accepted file types: doc, docx, pdf, txt, rtf, Max. file size: 2 MB.
Click the Submit button when finished.

Unresolved student complaints.

Students with complaints not resolved at the institutional level and who have followed all grievance procedures and protocols defined by the school have the right to file a complaint with the Ohio Department of Higher Education (ODHE).

CONTACT ODHE