Lourdes University Complaint Policy

Driven by our Catholic, Franciscan, and liberal arts-based mission, Lourdes University commits to resolving our community’s complaints, grievances, and concerns.

COMPLAINTS

The University encourages all individuals to address grievances, complaints, or concerns relating to Lourdes’ institutional policies and consumer protection issues first with the personnel to whom they are directing the complaint.

Students can review the grievance process in the Academic Catalog and the Student Handbook. Employees can consult the University Handbooks. Students needing help filing a complaint may contact one of the following: the Dean for Students, the Dean for Student Success, the Provost’s Office, or a member of the University Community whom they trust. Employees can consult with the Director of Human Resources.

PROCESS

Lourdes encourages all individuals to address complaints with the person to whom they are directing the complaint. If the individual determines it more appropriate to resolve the complaint indirectly, or if it involves a policy, they may file the complaint online in the following areas below.

We encourage individuals making reports to share their names so that we may address matters promptly. However, you may make an anonymous complaint if you prefer.

Complaint Form

Please use the form below to register a complaint concerning Admissions, Academics, Athletics, Institutional Advancement and Alumni, Safety, or Student Life.

Community Concern Form

Title IX/Sexual Assault/Discrimination Complaint Form

Unresolved student complaints.

Students with complaints not resolved at the institutional level and who have followed all grievance procedures and protocols defined by the school have the right to file a complaint with the Ohio Department of Higher Education (ODHE).

CONTACT ODHE

For unresolved issues arising from online courses or programs, see the NC-SARA student complaint process.

NC-SARA Policy