The mission of the Office of the Registrar is to maintain stewardship and integrity of student academic records and manage student and institutional academic policies while supporting the mission and values of the University.

In order to fulfill the mission, the Office of the Registrar:

• Maintains student academic records in perpetuity.
• Collaborates with complementary services regarding enrollment management functions.
• Coordinates academic calendars and registration.
• Supports academic advising activities.
• Interprets, implements, and ensures compliance with policies and procedures related to academic record keeping.
• Provides accurate individual and aggregate data to internal and external constituencies.

The Student Records Office of Lourdes University maintains all of the student records for Lourdes University (previously Lourdes College) dating back to its inception.

Lourdes University has partnered with Parchment to accept transcript orders over the Internet. Electronic and mailed transcripts are available for purchase. To request a transcript from the institution, clink on the link provided below.

If you are requesting a transcript for Learner’s Edge courses, please wait 5-7 business days from the time you receive your grade from Learner’s Edge to order your transcripts.

Request Your Transcripts

Transcript Request Form

Check the Status of Your Order

Parchment Transcripts FAQ

Delivery Methods and Cost

• Official Transcript Cost (Fulfilled through Parchment): $7.50 for a single transcript, plus the following delivery fees:
  • Electronic Delivery: No additional charge (Recommended by Lourdes for quickest delivery)
  • Paper Mailed (USPS Domestic) – $2.50 additional
  • Paper Mailed (USPS International) – $5.00 additional
  • Paper Mailed (Fedex Overnight) – $30.00 additional
  • Paper Mailed (Fedex Overnight International) – $55.00 additional
• Walk-in Service at Lourdes: $10 per transcript (requests made in person may require a 1-hour wait for fulfillment.)

Important Information

• Transcripts are processed within 72 hours of the Registrar’s Office receiving the electronic request; the processing times may be extended during peak office times.
• In most cases electronic transcripts will be delivered 24 hours after processing. Please allow additional time for the delivery of mailed transcripts as they may take up to 7 business days.
• Transcripts will not be processed on behalf of students who have any financial obligations to the University. You will be notified of the hold by E-mail. You will have 10 business days to clear the hold and notify the Registrar’s Office before your order is canceled.
• All transcripts issued are official transcripts.
• Please supply both your student ID and Social security number in your request. If you are a Learner’s Edge student or do not remember your Lourdes ID number, you can enter just your social security number.
• You can attach documents to your order form that need to be sent with your transcripts.
• If you have any questions or need any help, please contact the Registrar’s office at Registrar@lourdes.edu.

Lourdes University is in full compliance with the Family Educational Rights and Privacy Act of 1974 as amended (FERPA), which is designed to protect the confidentiality of student records maintained by educational institutions and to give students access to their records to assure the accuracy of their contents. A student is any person who attends or who has attended the University. An educational record is a record maintained by the University which is directly related to a student, with the following exceptions:

• Records made by University employees which are kept in the sole possession of the maker, are used only as a personal memory aid, and are not accessible or revealed to any other person except a temporary substitute for the maker of the record;
• Employment records unless the employment is contingent on the fact that the employee is a student;
• Clinical records made, maintained and used by professionals or paraprofessionals (e.g. physician, counselor) only in connection with treatment of the student and disclosed only to individuals providing the treatment;
• Alumni and development records containing information about individuals after they are no longer students at the University.

FERPA affords students certain rights with respect to their education records including:

(1) The right to inspect and review the student’s education records within 45 days of the day Lourdes University receives a request for access, provided the student has not waived this right.

A student should submit to the Registrar a written request that identifies the record(s) the student wishes to inspect. The Registrar will make arrangements for access and notify the student of the time and place where the records may be inspected.

(2) The right to request amendment of the student’s education records that the student believes are inaccurate.

A student who wishes to ask the University to amend a record should write the Registrar and clearly identify the part of the record the student wants changed and specify why s/he thinks it is inaccurate.

If the University decides not to amend the record as requested, the University will notify the student in writing of the decision and the student’s right to a hearing regarding the request for amendment. Additional information regarding the hearing procedures will be provided to the student when notified of the right to a hearing.

(3) The right to provide written consent before the University discloses personally identifiable information from the student’s education records, except to the extent that FERPA authorizes disclosure without consent.

One exception permitting disclosure without consent is disclosure to school officials with legitimate educational interests. A school official is a person employed by the University in an administrative, supervisory, academic, or staff position (including health services); a person or company with whom the University has contracted as its agent to provide a service instead of using University employees or officials (e.g. an attorney, auditor, National Student Clearinghouse); a person serving on the Board of Trustees; volunteers performing institutional functions and services; and students conducting University business (e.g., serving on official committees, working for the University, or assisting another school official in performing his or her tasks). A school official has a legitimate educational interest if the official needs to review an education record in order to fulfill his or her professional responsibilities.

Upon request, the University may also disclose education records without consent to officials of another school in which a student seeks or intends to enroll.

Lourdes University may disclose information about a student without violating FERPA if the disclosure is of “directory information.” Lourdes University designates the following categories of personally identifiable student information as “directory Information” and may disclose or publish such information at its discretion: student’s name, address, telephone listing, electronic mail address, photograph, date and place of birth, major field of study, dates of attendance, grade level, enrollment status (e.g., undergraduate or graduate; full-time or parttime), participation in officially recognized activities/sports, weight and height of athletic team members, degrees, honors and awards received, and the most recent educational agency or institution attended.

A currently enrolled student has the right to withhold disclosure of directory information by submitting written notification to the Registrar within 14 days from the first day of each semester.

Lourdes University representatives may take photographs and videos of students participating in academic or extra-curricular activities and use them for University purposes. Students who have questions or who do not wish their name or likeness to be used, should notify the Director of Marketing & Communications in writing that the student wishes to withhold permission to publish certain information.

(4) The right to file a complaint with the U.S. Department of Education concerning alleged failures by the University to comply with the requirements of FERPA.
The name and address of the Office that administers FERPA is:

Family Policy Compliance Office, U.S. Department of Education
400 Maryland Avenue, SW, Washington, DC 20202-5901

You may, at your discretion, grant the University permission to release information about your student records to a third party by submitting a completed Student Information Release Authorization. You must complete a separate form for each third party to whom you grant access to information on your student records. The specified information will be made available only if requested by the authorized third party. The University does not automatically send information to a third party.

Directions to complete the FERPA online:

• Log on to your Lourdes portal. This can be done by navigating to https://mymaillourdes.sharepoint.com/sites/luportal.
• Student will select ‘Student Web Self Service’ and choose to login. Please log in with your Lourdes email and password.
• Select ‘My Profile’ and then ‘My Ferpa’.
• You will need to first select ‘Optin’ from the drop down. Please select ‘check all’ if you plan to allow anyone to access any information. Please save after selecting.
• You will then select ‘Consent’ from the drop down. Select ‘add person’ and complete the information for the individual you would like to have access to your information. You will select each type of information you would like that individual to have access to. Options are:
  • Grades
  • Status
  • Holds
  • Schedule
  • Financial Aid
  • Ledger Card

• Make sure to save all information.

If you would like to remove someone from having access to your information, please follow the above steps, navigate to ‘consent’, select ‘edit’ next the individual you would like to remove, uncheck all and save.

Please note, we will not be able to release any information to anyone but you the student without this.

If you have questions, please contact the Registrars Office at 419-517-7449 or registrar@lourdes.edu.

Please note that your authorization to release information has no expiration date; however, you may revoke your authorization at any time by sending a written request to the same address. It is University policy not to release certain aspects of student records (e. g. registration, grades, GPA) over the phone or via email.

More details regarding FERPA guidelines for parents can be found here.

Lourdes University offers select online courses to its students each semester including summer and winter terms. Lourdes continues to support its students and their educational goals by being a member of the Acadeum College Consortium. This partnership allows for select online courses, found through the College Consortium Platform, to be taken by our students and is a conscientious effort to assist them academically. Courses taken through the platform could be used for increasing one’s GPA, to repeat a course, or to maintain athletic eligibility. In addition, Lourdes University will soon offer courses to students of other institutions a part of the consortium to assist their educational goals.

Designated consortial courses are transcribed on the student’s Lourdes transcript, and this practice makes it possible for:

• the home institution to apply financial aid to the courses;
• offer students an opportunity to improve the cumulative GPA by a substituting consortial course grade when the course is eligible for course repeat (typically a D, F, FN or WF); and,
• to count the course(s) towards part- or full-time status and residency requirements.

Designated transfer courses are transcribed on the student’s Lourdes transcript as transfer credit, and follows the University transfer credit policy as follows:

• Must be completed with a C grade or higher to transfer.
• An official transcript from the teaching institution must be provided to Lourdes University with the course is finished.
• Are documented on a Lourdes Transcript as transfer credit not bearing a grade.
• Does not apply financial aid at the home institution to the courses.
• Does not improve home cumulative GPA.
• Does not count towards enrollment or residency requirements.

Review Approved Courses

Approved Courses

The provost, deans and the registrar collaborate to approve a list of consortial courses to make available to students. In choosing courses, they review course syllabi, faculty credentials, and additional assessment of learning outcomes data.

Steps to request to take a course(s)

A Student can request courses in two ways:

• Through a student portal (requires login to the College Consortium Platform)
• Through an advisor or the registrar (particularly for courses that are not in the student portal but that a student may need)

Approving student request

Lourdes will review the student’s course request through the College Consortium Platform while taking into consideration eligibility (e.g., does the student need the course, is the student on a financial hold, has the prerequisite(s) been met, etc.) and will either approve or deny the request.

Communication to student about request

After a student submits a Acadeum College Consortium course request, the Registrar will send one of two e-mail communications:

1. Denied, which may require the student to respond with additional information.
2. Approved, which gives the student key information and directs them to make a tuition payment.

Course billing and student payment

The student pays the Home Institution’s tuition rate per credit hour for the course. Many teaching institutions require full payment before a student can start the course. The Home Institution will bill the student for courses offered on the College Consortium Platform.

Refunds

Once a student enrolls in a course offered through the College Consortium Platform the student agrees to pay the course fee(s). The College Consortium Platform course(s) will not follow the Lourdes Tuition Refund policy beyond the last day to add/drop a course at either institution (whichever comes first).

Maintaining the official course record

Institutions transcribe consortial courses differently, but Lourdes designates the courses as follows:

• Uses the course number that is the same or similar to the equivalent home institution courses.
• Course numbers may vary from the strict home institution equivalent, but in all cases they will correspond to the academic level.
• Section number will designate the course was taken through the Acadeum College Consortium in the University student information system.

The teaching institution will communicate course withdraws, and grades to the home institution. The record will be transcribed accordingly in a timely manner, however, may not meet Lourdes calendar dates.

INFORMATION FOR EMPLOYERS AND THIRD PARTY SERVICES

Lourdes University has authorized the National Student Clearinghouse to provide all enrollment and degree verifications. Visit the National Student Clearinghouse at www.degreeverify.org for more information.

INFORMATION FOR STUDENTS

At the written request of the student, the Registrar’s Office can provide education and enrollment verifications. Students should complete the form below and return it to the Registrar’s Office.

Letter and Education Verification Request Form

TESTING SPONSORED BY THE COLLEGE BOARD

Lourdes University participates in two programs sponsored by The College Board: the Advanced Placement Program (AP) and the College Level Examination Program (CLEP).

ADVANCED PLACEMENT (AP)

Qualified high school students who achieve appropriate scores on AP Examinations may be eligible for college credit and advanced standing. This can accelerate one’s progress toward a degree. Students should check with their academic advisor and the Academic Catalog for details. AP scores must be sent from The College Board directly to the Registrar’s Office at Lourdes University in order to be considered for Lourdes credit. Credit is posted at the end of the student’s first semester at Lourdes University.

COLLEGE LEVEL EXAMINATION (CLEP)

CLEP testing service is provided for Lourdes University students and prospective students. Students wishing to obtain college credit for knowledge acquired by means other than previous college course work may apply for either General Examinations or Subject Examinations. CLEP General Examinations are objective tests that measure college-level achievement in five basic areas of the liberal arts: English composition, humanities, mathematics, natural sciences, and social sciences. CLEP Subject Examinations are designed to measure the knowledge and achievement usually covered in specific college courses.

Lourdes University awards credits as recommended by the College Entrance Examination Board for each Subject Examination passed; credit is also granted for General Examinations. Required passing scores, which vary by test, will range from 50 to 65 (contact the Registrar’s Office for specific details). CLEP exams offered and accepted for credit can be found in the current Academic Catalog.

Due to recent changes from CLEP pertaining to test registration, all CLEP testing will be administered on an as-needed basis; once a student signs up for a test through the CLEP website, they must bring the voucher in to the Academic Success Center to arrange a testing day and time. Register for the CLEP.

CLEP Testing ($93 per test)

All testing is administered in the Academic Success Center. To arrange testing, contact 419-824-3748.

For general CLEP questions, contact the Registrar’s Office at registrar@lourdes.edu.

CLEP CREDIT POLICIES

• Students may take advantage of CLEP testing anytime during their coursework at Lourdes University. CLEP tests may not be taken for any courses for which a student already has college credit.
• The transcript of the student who has been awarded credit through CLEP will carry the notation “X” in the grade column.
• Grades will not be recorded for CLEP; therefore, students’ grade point averages will not be affected.A per-hour transcripting fee is charged per credit hour awarded.
• All information is accurate as of July 19, 2023 and is subject to change without notice.
• All tests are administered in the Academic Success Center.

For any questions about standardized testing for college credit, please come to the Registrar’s Office in St. Clare Hall 139.

ADDRESS AND PHONE NUMBER CHANGES

Current students can update their address, phone number, emergency contact information, and more in Web Self-Service, accessed through the Lourdes Portal.  All students must have a permanent address on file for official University communications.

Former students who no longer have access the Lourdes Portal can complete the form below and submit it to the Registrar’s Office to update their address.

Address Change Request Form

NAME CHANGES

Current and former students can request for their names to be updated in the Lourdes system when they have had a legal name change.  Students must complete the request form below and include legal documentation of the name change (such as social security card, marriage license, or court order).

Registrar’s Office staff updates names in the Lourdes system at the end of each semester.  Name change paperwork submitted during a semester will be processed at the end of the semester in which it was received.

Name Change Request Form